Returns & Exchanges apply at the moment only for domestic orders.
RETURN & EXCHANGE POLICY
Merchandise must be returned within 14 days of receipt. Merchandise must be unworn and unwashed. Merchandise must have all tags attached. Any merchandise marked “Clearance” can be returned only for store credit. Leggings and bodysuits cannot be returned.
Return
1) Start your return by filling the form HERE
2) Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, bank account in case of C.O.D.) will require a handling & processing fee of 5 euros, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
3) Please write your order # on the outside of the package.
4) Drop off the package at your nearest SPEEDEX location.
Exchange
Exchange of a purchased item can be made for one or more products of equal or greater value.
1) Start your return by filling the form HERE
2) Choose one product or more.
3) You will receive a message notifying of the product/s availability. If the product/s is/are unavailable you may proceed to a return. If the product/s is/are available it/they will be held for you.
4) Exchange occurs with the courier; Upon receipt of the new parcel the old parcel is given back to the courier.
5) Please write your order # on the outside of the package.
6) Please note that SIMPLATHENS.COM covers the cost for the first exchange only. Additional exchanges are at the costumers own expense.
REFUNDS & PROCESSING
Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.
FAULTY ITEM
If you should receive a faulty item please contact us at: [email protected], stating all order details in order for us to inform you how to proceed with the return.
